How can we help?

Frequently asked questions:

What are your shipping methods?

We currently deliver to the UK & EU only using:

2nd Class Royal Mail (usually 2-4 working days, including Saturdays) is £3.20 or FREE on orders over £50
International Standard Royal Mail (usually 2-4 working days). Orders may be subject to VAT and local customs charges payable by the customer.)

Due to the ongoing pandemic, it is possible that delivery services may not be delivered within the estimated timeframe.

Can I return my order?

If a product you have ordered is damaged, please let us know immediately and within 15 days of purchase at the latest. We will gladly offer a full refund or replacement. Please quote your name and order number when emailing hello@wildexistence.co.uk providing details of the damage, including any photos if applicable. Once the item has been returned, a refund usually takes 3 to 5 business days to be credited back to your credit card or original payment method, or the replacement is sent free of charge.

We cannot accept returns as a result of any skin conditions or reactions. We are always happy to help if you have any questions before and after purchase, and recommend reading the full ingredient list, suitability and how to use information first.

Can I use your products during pregnancy?

We detail a full ingredient list on the Box & front label of each of our products, so you can be reassured and empowered that you know exactly what you’re giving your skin. We use only the very finest all-natural, plant-based ingredients across our products. We do use essential oils which can be skin irritants and expectant mums in particular may look to avoid these.

Do your products contain preservatives?

Our products are preservative-free. The high quality, plant-based ingredients we use have naturally-preserving qualities. Our products have been safety and stability tested by leading industry assessors so you can be assured that our skincare meets the strictest industry standards.

Why does my product look different?

We use the highest quality, cold-pressed, plant-based ingredients. Each of our products are hand-blended in small batches in the UK. This means there is always some natural variation in colour, scent and texture between products due to seasonality of the ingredients and the handmade quality of the products.

Are your products suitable for vegans?

Our Anti-Blemish & Brightening Evening Balm are vegetarian as they contain beeswax which is 100% organic, ethically-sourced and produced without harming animals in any way.

Are your products cruelty-free?

Yes they are! You'll spot the crutely free icon across our product packaging and labelling.

Contact us.

If you have any more questions, please contact us using this form and we will be in touch.

Tick Icon White
Thank you! Your submission has been received!
Tick Icon White
Whoops! Something's gone wrong. Try again?